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Return & Refund Policy

At Vilora, every product is carefully handcrafted. We aim to ensure customer satisfaction while maintaining fair return practices.

1. Eligibility for Returns

Returns are accepted only if:

  • The product is damaged during transit
  • The product received is defective
  • The wrong item was delivered

Customers must notify us within 48 hours of delivery with clear photos of the issue.

2. Non-Returnable Items

  • Customized or made-to-order products
  • Sample items
  • Products damaged due to misuse or improper handling

3. Return Process

Once approved, return instructions will be shared. Products must be unused and in original packaging.

4. Refunds

Approved refunds will be processed to the original payment method within 7–10 business days after inspection.

Vilora By Eco World

Vilora is a sustainable lifestyle brand by Eco World, crafting thoughtfully designed bamboo products for modern living. Every piece is handcrafted with care, blending natural materials, functionality, and timeless design for conscious homes.
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